Your Guide to the
Perfect Spa Experience
To help you make the most of your visit, we've put together everything you need to know—from arrival procedures and etiquette to answers to common questions. Whether you're a first-time guest or a seasoned spa-goer, this guide will ensure a smooth and relaxing experience. Discover helpful tips and key information to prepare for your visit with ease and confidence.
We strongly recommend making reservations to ensure a seamless experience. For optimal convenience and flexibility, we advise scheduling spa packages, group sessions, and the Couples’ Suite several weeks in advance of your desired date. Online scheduling is available, and our spa concierge is available to assist you at 630-579-3650. Please note that all appointments must be secured with a credit card (even if you intend to pay with a gift). The credit card serves as a guarantee, and payment will be processed only after the services have been rendered.
Your therapist's time is dedicated solely to you. If you need to cancel or reschedule your appointment, we kindly ask a 24-hour notice to prevent being charged a cancellation fee of 100% of the treatment rate plus 20% gratuity.
For your convenience, a 20% service gratuity will be automatically included at check-in. Should you wish to modify this amount based on your satisfaction with the service, please inform the spa concierge at the time of checkout.
We suggest that you arrive 30 minutes prior to your scheduled appointment to ensure adequate time for check-in and prepare for your treatment. If you are delayed in your arrival, please note that all treatments will end at their scheduled time to avoid inconveniencing other guests.
We provide lockers in the dressing room for your personal belongings. Each locker is thoughtfully equipped with a robe, slippers, and towels for your convenience.
We respectfully ask that you maintain a serene environment for all guests. Conversations in the relaxation lounge and treatment rooms should be kept to a whisper. Please ensure cell phones and electronic devices are set to silent. To safeguard the privacy of our guests and staff, photography and videography are strictly prohibited throughout the spa.
Spa guests are invited to experience a private lounge, complete with a warm fireplace, tranquil waterfall, and an assortment of specialty teas. Our amenities feature saunas in both the men's and women's locker rooms, with a steam room and a cool rain shower exclusive to the men's locker room. Please be advised that certain amenities will be unavailable 30 minutes prior to the spa's closing time. We recommend arriving early to take full advantage of all our offerings. Kindly note that outside food and beverages, including alcohol, are not permitted within the spa premises.
All service providers are licensed and meet Arista Spa & Salon’s high standards for education, excellence, and professionalism. Arista Spa & Salon will make every effort to accommodate your specific gender request when scheduling your appointment. For your comfort and privacy, special attention to professional draping techniques is practiced during all spa treatments.
Please remember that all Arista Spa therapists and other staff are experienced professionals here to provide you with the highest level of service. It is our goal to ensure all services are performed in a professional environment.